Refund and Return Policy

Refund and Return Policy:

At heafront.com, we value your satisfaction and want to ensure a hassle-free shopping experience for you. Below, you will find our clear and concise Refund and Return Policy:

1.Actions to be taken by the user:
If you are dissatisfied with your purchase, please contact our customer support team within 7 days of receiving the item.
Before returning the product, please ensure it meets our return eligibility criteria (see section 2).

2.Applicable situations for returns and refunds:
We accept returns for products that are damaged, defective, or significantly different from what was advertised.
Returns will not be accepted for products with minor variations in color, size, or design.

3.Timeframe for accepting returns:
You must initiate the return process within 14 days of receiving the item.
After receiving your request, we will provide you with further instructions on returning the product.

4.Timeframe for refund processing:
Once we receive the returned item and inspect it, we will process the refund within 5 business days. Once the refund is processed, you can expect to receive the funds within 24 hours. The refund will be issued through the original payment method used for the purchase.

5.Contact Information for Refunds and Returns:
To initiate a return or request a refund, please contact our customer support team at heafront@outlook.com.
Kindly provide your order details and a clear explanation of the reason for the return.

Please Note:
Products must be returned in their original condition, unused, and with all original packaging intact.
In case of a return due to our error or a defective product, we will cover the return shipping cost.
For returns based on personal preferences or non-defective reasons, the customer will be responsible for the return shipping cost.
Our team is here to assist you throughout the process, ensuring a seamless and transparent refund and return experience. If you have any questions or require further clarification, please don't hesitate to reach out to us.

Thank you for shopping with us!

www.heafront.com
[heafront@outlook.com]